Terms and Conditions
Last Updated: February 12, 2026
Welcome to Trinova Health (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website trinovahealth.com. For details on how we protect your personal data, please review our Privacy Policy., services, pharmacy operations, prescription processing, telehealth facilitation (where applicable), and any related products or services (collectively, the “Services”).By accessing or using our Services, placing an order, submitting a prescription, or otherwise interacting with Trinova Health, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Nature of Services
Trinova Health is a Florida-licensed community compounding pharmacy operating under Section 503A of the Federal Food, Drug, and Cosmetic Act. We dispense medications only pursuant to a valid prescription from a licensed practitioner. We provide:
- Custom compounded medications
- Full-service retail pharmacy dispensing
- Medication therapy management and pharmacist consultations
- Certain cash-pay / direct-to-patient programs (e.g., certain compounded formulations for pain, hormone therapy, weight management, etc.)
We do not provide medical advice, diagnosis, or treatment. All prescribing decisions are made solely by your licensed healthcare provider.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services. By using our Services, you represent that you meet this requirement and have the legal capacity to agree to these Terms.
3. Prescriptions and Dispensing
- All compounded medications and other prescriptions are dispensed only upon receipt and verification of a valid prescription from a licensed practitioner authorized to prescribe in your state.
- Prescriptions may be submitted electronically, by fax, or other compliant methods.
- We reserve the right to refuse to fill any prescription if it appears invalid, unsafe, or non-compliant with federal or state law.
- Compounded medications are prepared specifically for individual patients based on prescriber instructions and are not FDA-approved finished drugs. They carry inherent risks associated with compounding.
4. Payment and Billing
- We accept various payment methods for cash-pay services (credit/debit cards, etc.).
- Payment is due at the time of order or pickup unless other arrangements are made.
- Prices are subject to change without notice.
- We do not bill insurance for most compounded medications (cash-pay model). You are responsible for any costs not covered by insurance.
- Refunds are generally not provided for compounded medications once preparation has begun, as they are custom-made and non-returnable.
5. Shipping and Delivery
- We ship to addresses within the states where we hold appropriate licensure (primarily Florida; out-of-state shipping may be limited and subject to state pharmacy laws).
- Shipping times are estimates only. We are not responsible for delays caused by carriers, weather, or customs (if applicable).
- You must provide a valid delivery address and be available to receive controlled or temperature-sensitive shipments.
- Risk of loss passes to you upon delivery to the carrier.
6. Returns, Refunds, and Recalls
- Compounded medications are custom-prepared and non-returnable / non-refundable except in cases of dispensing error or recall.
- Non-compounded items may be eligible for return within a limited period (e.g., 30 days) if unopened and in original condition, subject to our discretion.
- In the event of a recall or quality issue, we will follow all applicable federal and state notification and resolution procedures.
7. Telehealth / Facilitation Services (if offered)
Certain programs may involve coordination with third-party telehealth providers for evaluation. We act solely as the dispensing pharmacy. The prescribing provider is an independent professional, and any telehealth consultation is governed by that provider’s terms.
8. Intellectual Property
All content on our website (text, graphics, logos, etc.) is owned by Trinova Health or our licensors and protected by copyright, trademark, and other laws. You may not reproduce, modify, or distribute without express written permission.9. Limitation of LiabilityTo the fullest extent permitted by law:
- We provide Services on an “as is” and “as available” basis.
- We disclaim all warranties, express or implied, including accuracy, merchantability, or fitness for a particular purpose.
- In no event shall Trinova Health, its owners, pharmacists, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, even if advised of the possibility.
- Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold Trinova Health harmless from any claims, losses, or damages arising from your violation of these Terms, misuse of the Services, or provision of inaccurate information.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Hillsborough County, Florida.
12. Changes to Terms
We may update these Terms from time to time. The updated version will be posted here with a revised “Last Updated” date. Continued use of our Services after changes constitutes acceptance.
13. Contact Us
If you have questions about these Terms, please contact:
Trinova Health
1408 Tech Blvd.
Tampa, FL 33619
Phone: (813) 551-1165
Email: contact@trinovahealth.com
Related Policies (recommended links):
SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Trinova Health for promotional discounts, flash sales, and advertisements. Message and Data Rates may apply.
By subscribing to receive SMS communications from Trinova Health, you agree to receive messages that may include promotional discounts, flash sales, and advertisements. Message frequency may vary depending on the season and promotions. For more information on how your data is handled, please review our privacy policy at https://www.trinovahealth.com/privacy/.
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to 4 messages per month. Trinova Health reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Trinova Health and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy [trinovahealth.com/privacy].
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help/Customer Support
Text the word HELP for support. You may also contact us directly at contact@trinovahealth.com or 813-551-1165.
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
