• Custom compounded medications
• Full-service retail pharmacy dispensing
• Medication therapy management and pharmacist consultations
• Certain cash-pay / direct-to-patient programs (e.g., certain compounded formulations for pain, hormone therapy, weight management, etc.)

We do not provide medical advice, diagnosis, or treatment. All prescribing decisions are made solely by your licensed healthcare provider.

3. Prescriptions and Dispensing

• All compounded medications and other prescriptions are dispensed only upon receipt and verification of a valid prescription from a licensed practitioner authorized to prescribe in your state.
• Prescriptions may be submitted electronically, by fax, or other compliant methods.
• We reserve the right to refuse to fill any prescription if it appears invalid, unsafe, or non-compliant with federal or state law.
• Compounded medications are prepared specifically for individual patients based on prescriber instructions and are not FDA-approved finished drugs. They carry inherent risks associated with compounding.

4. Payment and Billing

• We accept various payment methods for cash-pay services (credit/debit cards, etc.).
• Payment is due at the time of order or pickup unless other arrangements are made.
• Prices are subject to change without notice.
• We do not bill insurance for most compounded medications (cash-pay model). You are responsible for any costs not covered by insurance.
• Refunds are generally not provided for compounded medications once preparation has begun, as they are custom-made and non-returnable.

5. Shipping and Delivery

• We ship to addresses within the states where we hold appropriate licensure (primarily Florida; out-of-state shipping may be limited and subject to state pharmacy laws).
• Shipping times are estimates only. We are not responsible for delays caused by carriers, weather, or customs (if applicable).
• You must provide a valid delivery address and be available to receive controlled or temperature-sensitive shipments.
• Risk of loss passes to you upon delivery to the carrier.

6. Returns, Refunds, and Recalls

• Compounded medications are custom-prepared and non-returnable / non-refundable except in cases of dispensing error or recall.
• Non-compounded items may be eligible for return within a limited period (e.g., 30 days) if unopened and in original condition, subject to our discretion.
• In the event of a recall or quality issue, we will follow all applicable federal and state notification and resolution procedures.

7. Telehealth / Facilitation Services (if offered)

All content on our website (text, graphics, logos, etc.) is owned by Trinova Health or our licensors and protected by copyright, trademark, and other laws. You may not reproduce, modify, or distribute without express written permission.9. Limitation of LiabilityTo the fullest extent permitted by law:

• We provide Services on an “as is” and “as available” basis.
• We disclaim all warranties, express or implied, including accuracy, merchantability, or fitness for a particular purpose.
• In no event shall Trinova Health, its owners, pharmacists, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, even if advised of the possibility.
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

Trinova Health
1408 Tech Blvd.
Tampa, FL 33619
Phone: (813) 551-1165
Email: contact@trinovahealth.com

Related Policies (recommended links):

• Privacy Policy
• HIPAA Notice of Privacy Practices
• Prescription Refill Policy