Privacy Policy

Effective Date: August 17, 2026

Trinova Health (“TriNova Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, use our services, or participate in our SMS/text messaging programs.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Mailing address
  • Email address
  • Mobile telephone number
  • Date of birth
  • Account or patient information
  • Prescription and medication-related information
  • Information submitted through forms, patient portals, customer service communications, or other interactions with TriNova Health
  • Communication preferences and SMS consent records

We may also automatically collect certain information when you use our website, including IP address, browser type, device information, pages visited, referring websites, and information collected through cookies and similar technologies.

2. How We Use Your Information

We may use information we collect to:

  • Provide and administer our products and services;
  • Process prescription-related requests;
  • Communicate with you about your account, orders, prescriptions, or services;
  • Send prescription status notifications, refill notifications, fulfillment updates, shipping notifications, and other service-related communications;
  • Respond to questions and customer service requests;
  • Maintain and improve our website and services;
  • Protect against fraud, misuse, security incidents, and unauthorized activity;
  • Comply with applicable legal and regulatory requirements;
  • Maintain records of communications and consent; and
  • Send marketing or promotional communications when you have separately consented to receive them.

3. SMS/Text Messaging Program

Trinova Health may offer SMS/text messaging for both informational/service-related communications and marketing/promotional communications.

Prescription and Service-Related Messages

If you consent to receive prescription or service-related text messages, TriNova Health may send messages concerning matters such as:

  • Prescription status updates;
  • Prescription processing or fulfillment updates;
  • Refill notifications;
  • Order confirmations;
  • Shipping or delivery notifications;
  • Requests for information needed to process an order or prescription;
  • Account or customer service notifications; and
  • Other communications relating to products or services you have requested.

Message frequency varies depending on your prescription, order, or account activity.

Consent to receive service-related text messages does not constitute consent to receive promotional or marketing text messages.

Marketing and Promotional Messages

If you separately opt in to receive marketing text messages, Trinova Health may send you promotional communications concerning products, services, special offers, educational information, new programs, discounts, or other Trinova Health promotions.

Marketing text message frequency may vary. You may receive up to 4 promotional messages per month.

Consent to receive promotional text messages is not a condition of purchasing any goods or services from Trinova Health.

Message and Data Rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data rates may apply to messages sent or received through our SMS program.

Carriers are not responsible for delayed or undelivered messages.

Opting Out

You may opt out of SMS messages at any time by replying STOP to a message from Trinova Health.

After you submit an opt-out request, you may receive one final text message confirming that your opt-out request has been processed. After that confirmation, we will stop sending messages covered by that consent unless you subsequently provide consent to receive them again.

You may also use other commonly recognized opt-out requests such as CANCEL, END, QUIT, REVOKE, OPTOUT, or UNSUBSCRIBE.

For assistance, reply HELP or contact Trinova Health using the contact information provided below.

Opting out of promotional messages does not necessarily prevent Trinova Health from communicating with you through other methods or from sending communications that you separately consent to receive.

4. Mobile Information and SMS Consent

Trinova Health does not sell, rent, or share your mobile phone number, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Your mobile information and messaging consent will not be transferred to third parties, affiliates, lead generators, or other organizations for marketing or promotional purposes.

We may disclose mobile information to service providers that assist us in operating our messaging program, such as telecommunications, technology, hosting, or messaging providers, solely as necessary to provide services on our behalf. Such service providers may not use your mobile information for their own marketing or promotional purposes.

SMS consent is specific to Trinova Health and is not transferable to another business or organization.

5. Service Providers

We may use third-party service providers to help us operate our business, website, communications systems, payment systems, fulfillment services, and other business functions.

For example, Trinova Health may use Twilio or similar telecommunications service providers to transmit SMS/text messages.

These providers receive information only as reasonably necessary to perform services for us and are expected to handle such information in accordance with applicable contractual, privacy, and security requirements.

We do not authorize service providers to use your SMS opt-in information or mobile phone number for their independent marketing purposes.

6. Health and Prescription Information

Certain information provided to or maintained by TriNova Health may constitute health information or Protected Health Information (“PHI”).

Where applicable, Trinova Health handles PHI in accordance with applicable healthcare privacy and security requirements, including the Health Insurance Portability and Accountability Act (“HIPAA”).

If Trinova Health is required to provide you with a HIPAA Notice of Privacy Practices, that Notice describes in greater detail how PHI may be used and disclosed and the rights you may have concerning your PHI.

This website Privacy Policy is intended to supplement, and not replace, any applicable HIPAA Notice of Privacy Practices.

7. SMS and Electronic Communication Privacy

Text messaging and other forms of electronic communication may involve systems operated by mobile carriers and other service providers outside TriNova Health’s direct control.

Trinova Health takes reasonable measures to protect information transmitted through its communication systems; however, no electronic transmission method can be guaranteed to be completely secure.

We encourage patients not to send highly sensitive medical, financial, or account information in response to an SMS message unless specifically instructed to use a secure method provided by TriNova Health.

8. How We Share Information

In addition to service providers described above, we may disclose personal information when reasonably necessary:

  • To provide services requested by you;
  • To pharmacies, healthcare providers, fulfillment partners, payment processors, or other parties involved in providing requested services, as permitted by applicable law;
  • To comply with legal obligations, court orders, subpoenas, or governmental requests;
  • To investigate suspected fraud, security incidents, or violations of our policies;
  • To protect the rights, safety, and property of TriNova Health, our customers, or others; or
  • In connection with a merger, acquisition, financing, sale, restructuring, or transfer of business assets, subject to applicable privacy requirements.

Notwithstanding anything else in this Privacy Policy, mobile phone numbers, SMS opt-in data, and SMS consent will not be shared, sold, rented, or transferred to third parties or affiliates for their marketing or promotional purposes.

9. Cookies and Website Technologies

Our website may use cookies, analytics technologies, pixels, and similar tools to operate the website, understand website usage, improve functionality, maintain security, and measure the effectiveness of our communications.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and regulatory records, comply with legal obligations, resolve disputes, enforce agreements, and document communications and consent.

We may retain records documenting SMS consent and opt-out requests as necessary to demonstrate compliance with applicable messaging requirements.

11. Data Security

TriNova Health uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No information system or transmission method is completely secure, and we cannot guarantee the absolute security of information transmitted electronically.

12. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may also change your communications preferences at any time.

To stop promotional email communications, use the unsubscribe instructions included in the applicable email.

To stop SMS/text messages, reply STOP to the applicable SMS program.

13. Children’s Privacy

Our website and services are not intended for children to use independently where parental or guardian consent is required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal requirements.

When we make material changes, we will update the Effective Date shown at the top of this Privacy Policy and provide additional notice when required by law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging program, please contact:

Trinova Health
Sizent LLC dba Trinova Health
1408 Tech Blvd.
Tampa, FL 33619
Email: contact@trinovahealth.com
Phone: 813-551-1165

For SMS assistance, reply HELP to a Trinova Health text message. To opt out of SMS communications, reply STOP.

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